This article assumes you are using the latest version of Fetch.

I. Getting the link in Fetch

Links for your finished product arrive in your email in the following syntax:

ftp:// [user name] : [password] @ [hostname] / [directory] / [ job number directory]

In Fetch, to connect to a new ftp site, you have to enter this data in separate fields. So, for example, if you received this link:

ftp://samples:123456789@144.228.88.106/samplefiles/

1. Open Fetch
2. Go to the FILE menu and select New Connection. Click the disclosure triangle under the word PASSWORD to reveal the full dialog box shown below.


3. In the Host field, enter the hostname - 144.228.88.106
4. Enter the User Name in User ID field
5. Enter the password and check Add to Keychain to save the password for later use.
6. Enter the directory in the Initial Directory field. You do not need to enter the job number directory.
7. Click OK.
8. Once properly connected to your ftp folder on the ProComm site, go to the FILE menu and select SAVE SHORTCUT. Save the shortcut in a convenient place on your Mac HD.
9. To open the Bookmark later, you can simply double click the it where it was saved, or if you saved it in the default folder, you can go to the FILE:OPEN SHORTCUT menu and select it there.

II . Fetch and firewall settings

Depending on how your Mac or network connects to the Internet and which firewalls --- either software or hardware --- are used to protect that connection, an ftp connection might fail in Fetch.

In most cases, the default setup will work. If, however, you experience problems with Fetch displaying an empty file or if Fetch gets stuck "Getting File List" you might want to toggle the mode in which Fetch operates. "Passive Mode" is best but if you're having problems:

1. Open Fetch.
2. From the FETCH menu select PREFERENCES
3. Choose the FIREWALL tab.


4. Toggle the "Use Passive Mode Transfers (PASV)" option from its current setting and click OK.

III. Using Fetch

The Fetch interface presents the user with a single pane window that shows the remote files once connected to the ftp server. By default, there is a status pane to the right of the remote files list window that shows file transfer status.

A few things to know:

1.) Although Fetch seems to handle file list refreshes much better than most ftp clients, new files posted after your initial connection might not show up unless you manually refresh the window. This is especially applicable in cases where you don't see files that ProComm has supposedly uploaded. CONTROL click anywhere inside the remote file list window and select REFRESH FILE LIST to get an updated view of your ProComm ftp folder.
2.) If you are uploading a file to the ProComm server, don't use spaces or illegal characters like / \ * : ; . ? in the file names.
3.) Pertinent to the ProComm site, if you set up a ProComm session profile and connect only to see a massive count of numbered folders that all report



Error: you do not have permission to take that action when you attempt to open them, you probably entered the path incorrectly in the Connections tab of the New Connection setup. Close the connection, go to WINDOW:FETCH



SHORTCUTS, to open a list of your shortcuts. CONTROL click on the ProComm Shortcut and select EDIT SHORTCUT Inspect the info checking against the link ProComm emailed you. Click OK and reopen the edited shortcut.
4.) The files you copy to your computer are not moved to your computer. They will reside on the ProComm server after you download them.

To download files:

1.) Once you connect to your folder on the ProComm ftp site, you should see any number of job folders within. Your job number is actually the last phrase of numbers in the link we email you. (See the syntax link above.) But if you want to find the latest upload, just look for the highest numbered folder and open it by double clicking it.
2.) Highlight all the files you wish to download to your Mac by selecting them in the right window. If you want to select multiple files, click the first and last in the list while holding your SHIFT key. To select non-contiguous files, use the COMMAND key while you click the files to download.




3.) Once you've selected the files you want, press the Get Files button at the bottom of the window to copy the files you selected to your Mac. The files will be saved to the location indicated in the Preferences. If you have not changed this setting, it should be your desktop.


Alternately, you can simply drag the files to another folder. This comes in handy if you'd like to put the files in an area other than the folder specified in the Preferences.
4.) When you start a download process, Fetch will indicate the download with a progress ring in the right pane. Once the files are completely downloaded to your computer, quit Fetch and open the files in whatever manner you wish to use them.